Effective date: September 9, 2025
Website: https://zawadibooking.com
Contact: info@zawadibooking.com
At Zawadi Booking (“Zawadi,” “we,” “us,” or “our”), we are committed to providing a fair and transparent process when issues arise between Clients and Vendors. While Zawadi is not responsible for issuing refunds, we provide this Dispute Center to allow Clients to raise complaints about bookings that were not delivered as agreed.
By submitting a dispute, you acknowledge that Zawadi acts as a facilitator only. Vendors remain the final service providers responsible for handling refunds or corrective actions.
When to File a Dispute
You may submit a dispute if:
- The service was not delivered at the scheduled time.
- The vendor canceled without providing a resolution.
- The service delivered was significantly different from what was advertised.
Disputes must be submitted within 48 hours of the scheduled appointment.
How the Process Works
- Submit a dispute form with the details of your complaint.
- Attach evidence where possible (messages, receipts, photos, or screenshots).
- Zawadi will review your complaint and share it with the vendor.
- Zawadi may mediate communication between both parties in good faith.
- Final responsibility for refunds or service remedies rests with the vendor.
What to Include in Your Complaint
To ensure faster resolution, please provide:
- Your full name and contact information.
- Booking ID or reference number.
- Vendor name.
- Date and time of the booking.
- Reason for the dispute.
- Any supporting evidence (optional but recommended).
Important Notes
- Zawadi will do its best to mediate disputes fairly, but refunds and service remedies are the responsibility of the vendor.
- Submitting false or misleading disputes may result in account suspension.
Contact
For questions about the dispute process, email us at info@zawadibooking.com or fill out the form below