Effective Date: 14/06/2025
Last Updated: 14/06/2025
These Terms and Conditions (“Terms”) govern your access to and use of the Zawadi platform (“Zawadi”, “we”, “us”, or “our”), available at www.zawadibooking.com By using our website, creating an account, or making a booking, you agree to be legally bound by these Terms. If you do not agree, you may not use the platform.
1. User Eligibility and Accounts
- You must be at least 18 years old to use this platform.
- You are responsible for maintaining the confidentiality of your account credentials and all activity under your account.
- You agree to provide accurate, current, and complete information at registration and while using the platform.
2. Service Marketplace Overview
- Zawadi is a marketplace that connects users with third-party service providers in the beauty, wellness, and fitness industries (“Vendors”).
- Zawadi does not own, control, or operate any of the services listed by vendors.
- Any booking made through Zawadi forms a direct agreement between the user and the vendor. Zawadi is not a party to this agreement.
3. Payments and Pricing
- Prices displayed on the platform are set by vendors and may include applicable taxes.
- Payments may be facilitated through third-party processors such as M-Pesa, card providers, or bank transfers.
- Zawadi may charge a service fee for platform use, which will be clearly disclosed before payment.
- Users are responsible for reviewing the total cost before confirming any booking.
4. Cancellations and Refunds
- Each vendor sets their own cancellation and refund policy. Users are required to review these policies before booking.
- Refunds, if applicable, are subject to the vendor’s terms.
- Zawadi is not liable for any disputes relating to cancellations or refunds but may assist in resolving issues where possible.
5. Vendor Responsibilities
- Vendors are responsible for the accuracy of their listings, the quality of their services, and compliance with all applicable laws and regulations.
- Vendors agree not to misrepresent their qualifications or offer services that they are not legally allowed to perform.
- Zawadi reserves the right to suspend or remove any vendor that fails to meet platform standards or receives consistent negative feedback.
6. User Conduct
- Users agree not to misuse the platform, engage in fraudulent behavior, or violate any laws.
- Any attempt to avoid platform fees by booking off-platform or engaging in inappropriate conduct with vendors may result in account termination.
7. Limitation of Liability
- Zawadi is not responsible for any injuries, losses, or damages incurred as a result of using services booked through the platform.
- Our liability is strictly limited to facilitating the booking process and providing access to vendor listings.
8. Intellectual Property
- All content on the Zawadi website, including logos, design, text, and graphics, is the property of Zawadi or its licensors.
- You may not reproduce, distribute, or create derivative works without written permission.
9. Modifications to Terms
- Zawadi may update these Terms at any time.
- Users will be notified of material changes, and continued use of the platform after such updates constitutes acceptance.
10. Governing Law
- These Terms are governed by the laws of Kenya.
- Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of Kenyan courts.
11. Contact Information
For inquiries or support, please contact:
Zawadi Support
Email: support@zawadi.co.ke
Phone: +254 712 345 678
Location: Nairobi, Kenya